Commander’s Corner: Residents receive AHFH surveys soon

| April 2, 2010 | 0 Comments

Lt. Col. Richard Gledhill
Commander, U.S. Army Garrison-Oahu

Residents living in Army Hawaii Family Housing communities throughout U.S. Army Garrison-Hawaii will have an opportunity to participate in an annual housing survey, this month.

The Military Housing and Lodging Institute survey is a tool used by the Department of the Army’s Residential Communities Initiative to assess housing services, community amenities and homes.

GledhillFeedback provided by residents will help AHFH identify what is important to families living in its communities.
The survey results will indicate what services and benefits are most valuable to families, as well as identify areas where there may be room for improvements.

The results of last year’s survey provided valuable information, which resulted in positive changes for residents.

When a survey result indicated a need to provide better customer service while in-processing, AHFH increased staff at its North Regional Office during the peak hours between 8 a.m.-2 p.m., to reduce the time spent waiting, as well as to ensure that customer questions were answered and the housing process fully explained.

Other programs, such as building a dog park to provide an area for residents to interact with neighbors and their dogs, are longer term programs, but are of equal importance.

Other improvements resulting from the survey will continue to be reviewed and implemented.

This year, the survey will be e-mailed to residents who have an e-mail registered with AHFH, and mailed to residents who do not. The e-mail subject line will indicate it is the Department of the Army Resident Survey, and it will contain a link to USAG-HI’s annual resident satisfaction survey.

The identities of residents responding to the surveys are kept confidential by an independent administrator. Responses will not be shared with USAG-HI, AHFH or the Department of the Army.

Our partnership with AHFH gives us an opportunity to better support families living in our communities.
The feedback you provide about AHFH’s services, homes and amenities will be invaluable in our pursuit to continually improve our communities here.

Please, do you part by completing the survey and making a difference.

Mahalo!

Category: News, Standing Columns

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