AFAP offers community way to affect change

| June 4, 2010 | 0 Comments

Tracey Clark
Army Community Service

In part four of the series, USAG-HI plans Commander’s AFAP Steering Committee 

The Army Family Action Plan program is dedicated to changing the lives of our Soldiers, families, civilians and retirees, and it works. 

For more than 25 years, AFAP has been listening to the voice of the Army community. 

More than 667 issues have entered into the Armywide AFAP process, with 61 percent impacting all services and 458 marked complete. 

Many Soldiers and families may not realize the strength of the program.

For Soldiers or family members who have transferred GI Bill education benefits, are receiving Exceptional Family Member respite care, are living in privatized housing or are working under the new Executive 

Order concerning hiring spouses, they can thank the AFAP program as all of these items started as an AFAP issue.

But AFAP is not just for the community’s voice, it’s a great tool for leaders, too. 

AFAP provides real-time information to commanders from their Soldiers on what they think is and is not working right now. The program allows commanders to prioritize where efforts or resources should go first.  

The AFAP program here in Hawaii is preparing for the next U.S. Army Garrison-Hawaii Commander’s AFAP Steering Committee, to be held June 7.

The committee plans to close a few issues and look at ways to work on issues that were returned to USAG-HI from the U.S. Army-Pacific regional AFAP conference held in May. 

For example, the committee plans to develop an issue that addresses the constraints of the new Executive Order concerning hiring spouses.  

AFAP is just one way to let the community express its ideas and issues. Other ways to communicate include the Interactive Customer Evaluation system, called ICE; the Installation Action Council; the “Ask the Commander” program; and quarterly town hall meetings. 

Additionally, the Directorate of Emergency Services; Army Hawaii Family Housing; the Directorate of Family and Morale, Welfare and Recreation; and the Directorate of Public Works provide resources that allow customer feedback.

Further, the Garrison communicates with cyber-savvy Soldiers, family members and civilians at its Twitter, Facebook and Flickr sites.

Ways to communicate —  to submit questions to the Garrison commander. —  to submit a community issue to the Installation Action Council. — for post residents to communicate with AHFH. — for post residents to communicate with their neighborhood representatives. —  to solicit service orders to the Directorate of Public Works. —  to place anonymous crime information.  —  to give feedback on any activity to the Interactive Customer Evaluation system, or ICE.
•Quarterly town hall meetings —  Contact Oahu North Community Director at 655-0497 and Oahu South Community Director at 438-6147 for meeting dates —  to receive and give information to Garrison support organizations.
•Directorate of Emergency Services Community Relations Office, 655-5170 in the North and 438-8727 in the South  — to discuss community matters. — to review and comment on Garrison photographs. — to connect with Garrison. — to tweet with Garrison.

(Editor’s Note: Tracey Clark is the Army volunteer coordinator at Army Community Service.)


Category: News

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