FMWR signs employee, customer covenant

| August 6, 2010 | 0 Comments

Vickey Mouze
Pau Hana Editor

Gordon Takeshita, director, Directorate of Family and Morale, Welfare and Recreation, Schofield Barracks, signs the Family and Morale, Welfare and Recreation Employee and Customer Covenant, at the Nehelani, Schofield Barracks, July 28. The covenant promises better training and a professional development program for FMWR employees that will improve customer service. (Laura Bratcher | Directorate of Family and Morale, Welfare and Recreation)SCHOFIELD BARRACKS — U.S. Army Garrison-Hawaii’s first Family and Morale, Welfare and Recreation Employee and Customer Covenant was signed, here, July 28.

Col. Douglas Mulbury, commander, USAG-HI, and Gordon Takeshita, director, Directorate of FMWR, signed the covenant in a ceremony at the Nehelani.

The covenant promises better training and a professional development program for FMWR employees, who will improve customer service

On the employee side of the covenant, FMWR leadership promises to provide a robust orientation to the command, clear performance standards, formal and informal training, performance support tools, and recognition and incentives to reward excellent service.

On the customer side of the covenant, FMWR employees promise to respect customers as individuals who are valued; provide timely, accurate and helpful information; offer high-quality products and services; and offer the opportunity to provide feedback.

Overall, the covenant emphasizes FMWR’s commitment to the Army Family Covenant by focusing Soldiers, their families and the workforce who support the Army.

“Since July 1940, with the establishment of the Morale Division, later called Special Services, the U.S. Army has continuously provided dedicated personnel to support the morale, welfare and recreation of Soldiers,” said Lisa Addison, customer service coordinator, FMWR, during the ceremony. In October 2006, the FMWR Command was created.

“Through a diversified palette of activities to enhance community life, foster Soldier and unit readiness, and to promote mental and physical fitness, FMWR provides a working and living environment that attracts and retains quality Soldiers,” Addison said.

In October 2007, the Army Family Covenant was signed to communicate the Army’s commitment to providing Soldiers and families a quality of life commensurate with their service.  

“Today is an extension of that process,” said Takeshita. “We are signing this covenant to demonstrate our commitment to our customers and dedicated employees. We are committing the full weight of our resources to developing a customer-focused culture to provide world-class service.”

Mulbury said the covenant is a formal commitment, not only from the FMWR command, but FMWR’s local leadership, which recognizes the importance of what FMWR employees bring to the organization. 

“The covenant is more than just a charter … it’s about a Soldier who is leaving and who has a spouse with two young children. They will need your help and service,” Mulbury said. “ I am committed to what this covenant stands for. I will honor what this stands for, and I ask you to do the same.”

He told the audience that he recognized the “fabulous job” that FMWR is doing for Soldiers and family members. 

“I have left my family in your care; our Soldiers have left their families in your care. It’s all about Soldiers and families.” 

Category: Community

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