Community invited to assess garrison services

| September 7, 2010 | 0 Comments

Customer Management Services
News Release

SCHOFIELD BARRACKS — You can often hear Col. Douglas Mulbury, commander, U.S. Army Garrison-Hawaii, remark that the mission of the garrison is to serve and support the Soldiers and families of our military community – “It’s just that simple.”

To be able to serve our community, our customers, and to do it well requires constant feedback as to whether or not our services are meeting their needs. We do this in a variety of ways, one of which is to conduct the annual Customer Service Assessment.

The CSA is an online survey that will be available to more than 70 Army garrisons worldwide. The survey asks participants to rate how important a particular garrison service is and how well it is being provided. Based on initial demographic questions, participants will be directed to evaluate services that they might routinely use so that their responses can be more meaningful. This method also helps streamline the questions so that completing the survey should take no more than 15 minutes.

Once the survey window closes, data analysis will be conducted, and the results will be reported back to each garrison. Garrison commanders can use the results, along with other measures, to determine what services are most important to his or her community. Additionally, results can indicate what service or program is underused and which ones are underperforming.

This occasion is the third time the CSA that has been conducted. The results of the first assessment, conducted in October 2008, are considered baseline indicators. Garrison commanders will be able to compare this year’s data results with the previous assessments, to see if services and programs have changed over time, in either importance or performance. Ultimately, the objective of the CSA is to help garrison commanders provide the best quality services to support Soldiers, families and the community.

The CSA is only one of many tools available to the community to provide feedback about garrison services. Another tool that is always available is the Interactive Customer Evaluation system. Individuals can submit comments directly to service providers to help address any concerns or to acknowledge excellent service at 

Additionally, here at USAG-HI, community members can ask questions through the Ask the Garrison Commander program that can be accessed on the garrison website,

The CSA can be accessed at It is open to all community members and will be available through Sept. 24.

For more information, contact Ophelia Isreal at Customer Management Services, 655-9033, or


Category: News

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