311th Signal supports new change-management process

| September 23, 2010 | 0 Comments

Jim Elo
516th Signal Brigade, 311th Sig. Command

Col. Dana Tankins (left), commander, 516th Sig. Bde., 311th Sig. Command, congratulates Lt. Col. Frank Snyder (right), commander, 30th Sig. Bn., 516th Sig. Bde., 311th Sig. Command and the Hawaii Network Enterprise Center, as he accepts the ESMF appointment orders during a ceremony at Fort Shafter, Sept. 16. (Courtesy of 311th Signal Command)FORT SHAFTER — Five civilians of the 311th Signal Command were recognized for their commitment to excellence during a ceremony at the 516th Sig. Brigade conference room, here, Sept. 16. The ceremony took place during the Senior Leader Conference, one of many events held during Signal Regimental Week, Sept. 13-17.

During the ceremony, they were sworn in as representatives for the Enterprise Service Management Framework, or ESMF. The 311th Sig. Command and the 516th Sig. Bde. established a framework to support the Army’s change-management process. The ESMF representatives are Todd Spillers, 59th Sig. Bn., Fort Richardson, Alaska; John Sumpter, 58th Sig. Bn., Okinawa, Japan; Ron Driscoll, 78th Sig. Bn., Camp Zama, Japan; Edward Takeya, 30th Sig. Bn., 516th Sig. Bde., 311th Sig. Command, Schofield Barracks; and Ron Richards, 311th Sig. Command, Fort Shafter.

“As representatives for the (ESMF), you are being empowered with the authority to make decisions that will put the best business processes in place across the theater,” said Col. Dana Tankins, commander, 516th Sig.  Bde., 311th Sig. Command. “This is important to the Army because it sets the standards for improving the delivery of (information technology) services across the Pacific, for the warfighter.”

The ESMF representatives from each of the Network Service Centers from around the Pacific will work together to ensure IT services in the Pacific are delivered when and where they are supposed to be.  

They also will align the ESMF in accordance with the Department of the Army, chief information officer’s IT governance strategic vision, and with the IT infrastructure library. This will enable the command to use an automated tool set for tracking, reporting and managing the Army’s IT environment in the Pacific.

The ESMF is an IT management system developed to more effectively and efficiently manage the day-to-day operational tasks of the Pacific LandWarNet, which the 311th maintains and defends in order to provide secure communication for the Army in the Pacific region.

The ESMF is responsible for managing availability, capacity, incidents and problems with the network, and ensuring the required levels and quality of service are not only achieved, but exceeded, with given resources. They are also responsible for maintaining a service catalog to ensure appropriate IT service continuity plans exist. 

The program provides for continual identification, monitoring and review of the levels of IT services, specified in the service level agreements. This management ensures that arrangements are in place with internal IT support-providers and external suppliers in the form of operational level agreements. During this process, managers establish metrics and monitor them against a benchmark to assess the impact of change upon service quality and SLAs. 

Don Tarkington, service level manager, 516th Sig. Bde., said he relies on the process to provide the necessary support, and ensure the agreed services are provided in a cost-effective, secure and efficient manner. While Demetra Hayes, change manager, 516th Sig. Bde., and Richards, will oversee ESMF operations and ensure IT industry best business practices are utilized across the theater. 

“We know this is a great effort for the Pacific theater,” Tarkington said. “This will also be the way we do business across the Army LandWarNet.”

Jim Elo516th Signal Brigade, 311th Sig. CommandFORT SHAFTER — Five civilians of the 311th Signal Command were recognized for their commitment to excellence during a ceremony at the 516th Sig. Brigade conference room, here, Sept. 16. The ceremony took place during the Senior Leader Conference, one of many events held during Signal Regimental Week, Sept. 13-17.During the ceremony, they were sworn in as representatives for the Enterprise Service Management Framework, or ESMF. The 311th Sig. Command and the 516th Sig. Bde. established a framework to support the Army’s change-management process. The ESMF representatives are Todd Spillers, 59th Sig. Bn., Fort Richardson, Alaska; John Sumpter, 58th Sig. Bn., Okinawa, Japan; Ron Driscoll, 78th Sig. Bn., Camp Zama, Japan; Edward Takeya, 30th Sig. Bn., 516th Sig. Bde., 311th Sig. Command, Schofield Barracks; and Ron Richards, 311th Sig. Command, Fort Shafter.“As representatives for the (ESMF), you are being empowered with the authority to make decisions that will put the best business processes in place across the theater,” said Col. Dana Tankins, commander, 516th Sig.  Bde., 311th Sig. Command. “This is important to the Army because it sets the standards for improving the delivery of (information technology) services across the Pacific, for the warfighter.”The ESMF representatives from each of the Network Service Centers from around the Pacific will work together to ensure IT services in the Pacific are delivered when and where they are supposed to be.  They also will align the ESMF in accordance with the Department of the Army, chief information officer’s IT governance strategic vision, and with the IT infrastructure library. This will enable the command to use an automated tool set for tracking, reporting and managing the Army’s IT environment in the Pacific.The ESMF is an IT management system developed to more effectively and efficiently manage the day-to-day operational tasks of the Pacific LandWarNet, which the 311th maintains and defends in order to provide secure communication for the Army in the Pacific region.The ESMF is responsible for managing availability, capacity, incidents and problems with the network, and ensuring the required levels and quality of service are not only achieved, but exceeded, with given resources. They are also responsible for maintaining a service catalog to ensure appropriate IT service continuity plans exist. The program provides for continual identification, monitoring and review of the levels of IT services, specified in the service level agreements. This management ensures that arrangements are in place with internal IT support-providers and external suppliers in the form of operational level agreements. During this process, managers establish metrics and monitor them against a benchmark to assess the impact of change upon service quality and SLAs. Don Tarkington, service level manager, 516th Sig. Bde., said he relies on the process to provide the necessary support, and ensure the agreed services are provided in a cost-effective, secure and efficient manner. While Demetra Hayes, change manager, 516th Sig. Bde., and Richards, will oversee ESMF operations and ensure IT industry best business practices are utilized across the theater. “We know this is a great effort for the Pacific theater,” Tarkington said. “This will also be the way we do business across the Army LandWarNet.”

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