Tricare Online is available for patient care

| December 10, 2010 | 0 Comments
Guy Dikinson, TAMC Internal Medicine, medical support assistant supervisor, logs on at one of the new TOL kiosks located inside the hospital. (Nick Spinelli | TAMC Public Affairs)

Guy Dikinson, TAMC Internal Medicine, medical support assistant supervisor, logs on at one of the new TOL kiosks located inside the hospital. (Nick Spinelli | TAMC Public Affairs)

Maj. Charlotte Hildebrand,
Managed Care, Tripler Army Medical Center

HONOLULU — In response to beneficiary needs for greater health care access and convenience, Tripler Army Medical Center recently installed eight kiosks to aid beneficiaries in registering in Tricare Online, or TOL.

TOL is the Military Health System Patient Portal designed to provide online capabilities, tools and information for Tricare beneficiaries, and it’s the first health care program of its scope and scale in both military and civilian health care systems.

All beneficiaries will have immediate access to one of the most comprehensive health care sites ever developed.

Kiosks are available in Internal Medicine, Family Medicine and the Exceptional Family Member Program and Pediatric clinics.

The Schofield Barracks Health Clinic provides three kiosks available near the Acute Care Clinic, the TriWest Office and in between the Pharmacy and the Family Practice Clinic.

Registered users can schedule primary care appointments any time; view military treatment facility directions, maps, contact information and clinic hours; request prescription refills, including a link to Tricare’s mail order pharmacy; access personal health records; access Tricare benefits and services information to update user profiles or transfer an account to another military treatment facility; and change a password and update personal information.

“It works great,” said Maj. Jonathan Sinnott, clinical nurse and officer in charge of TAMC’s Department of Internal Medicine. “Once you learn the system, it’s easy. It allows patients to self-manage their care.”

Currently, TOL features the ability to make select appointments, refill prescriptions and complete health risk assessment questionnaires — all from a home or any computer. TOL also gives links to online Tricare enrollment, the Tricare Beneficiary Portal and useful health information resources.

For security purposes, users are required to log into TOL using either a Defense Manpower Data Center, Department of Defense Self-Service Logon or a Common Access Card. A short registration process completes initial login.

“The hardest part about the whole thing is logging on for the first time, and the help desk is available to walk you through it step by step,” Sinnott said.

Another new feature is the TOL Booking Appointments for Minors. With TBAM, adult beneficiaries can schedule, view, select and cancel both primary care and self-referral specialty appointments on behalf of themselves or their authorized family members, including adults who have granted access and children under 18 years of age.

If you experience problems while using the website, call (800) 600-9332, which is available 24/7 for assistance. Visit https://www.dmdc.osd.mil/appj/dsaccess/index.jsp for more details on granting access to family members and obtaining DS logon accounts.

 

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