Ask the Garrison Commander: Mulbury addresses road repairs, installation passes and post running routes

| January 14, 2011 | 0 Comments

Col. Douglas Mulbury
Commander, U.S. Army-Garrison Hawaii



The “Ask the Garrison Commander” program is designed as a communication tool to allow Soldiers, civilians and family members to get their concerns addressed and questions answered.

Due to newspaper space limitations, only a sampling of questions are printed or broadcast on TV2, a channel available on Army installations. Generally, I answer questions of community-wide impact.

All submitted questions go directly to me; directorates and support staff research queries and provide responses.

Several community members submitted questions to me via the Ask the Garrison Commander e-mail address, as well as at the U.S. Army Garrison-Hawaii web link at

These communication tools are provided to allow you — Soldiers, family members and civilians who live and work on the installation — to get your concerns addressed and answered.

Q: Who is responsible for making road repairs at the Aliamanu Military Reservation? In many areas, there are small depressions and potholes that need to be repaired, often six months or more after construction projects have been completed. The intersection of Bougainville and Aliamanu drives is a good example of where construction ended months ago, and the road damage has yet to be repaired. 

A: Island Palm Communities, our housing partner, is responsible for maintaining the roads throughout our housing areas. Although IPC makes every effort possible to monitor and make timely road repairs, there may be some rare instances where delays may be encountered.

If you identify potholes or other road repair work that you believe is not being completed within a reasonable time frame, please contact your community manager, and he or she will work with maintenance teams to address your concerns and conduct the repairs.

Q: With the closure of the Fort Shafter Installation Access Pass Office, contractors must make two separate trips to the Leilehua Golf Course to obtain passes. Considering the number of contractors serving the Army, this is a tremendous waste of our manpower, time and other limited resources. What can you do to improve this process? 

A: I fully understand your concerns about the time and inconvenience contractors are experiencing in gaining access to Fort Shafter and Schofield Barracks, and we have been working hard to identify how we can streamline the process of issuing and renewing contractor passes. Unfortunately, our Installation Access Pass Office at Fort Shafter has been closed due to funding constraints and will not be reopened.

However, our vehicle registration offices at Schofield Barracks and Fort Shafter will soon begin using a new process that allows them to issue and renew installation access passes. We are currently working on our internal procedures and training the staff.

Q: During the last TV2 town hall, we were told that troops are not allowed to do physical training through the housing areas. However, Soldiers continue to use Carpenter Street on Schofield Barracks to run, call cadence and conduct road marches, etc. They often take up the entire road, and this creates traffic delays. What can be done to correct this issue?

A: As was stated during our recent TV town hall, USAG-HI Policy Memo 1 clearly states that Soldiers participating in PT are only permitted to run on approved running routes and are strictly forbidden from running in or through any housing areas.

In addition, when jogging along main thoroughfares, streets and other areas where housing is located on both sides of the street, the calling of cadence is prohibited unless an exception is granted by USAG-Oahu’s garrison manager. Although commanders, command sergeants major and other leaders have all been briefed on these restrictions, a meeting is scheduled with all installation sergeants major to readdress this command-wide policy.

Q: I live next to the Kolekole Shoppette on Schofield Barracks. I wonder why its employees wait until it is dark, and bedtime for most residents, before operating their power washers and trash-compacting equipment. This work often goes on throughout the night and makes it difficult to sleep. Also, the fence by the shoppette is broken and creates a safety hazard for the children who like to play and jump on it. 

A: The Army and Air Force Exchange Service manager agrees that performing this work at night can be disruptive to those residents who live near the Kolekole Shoppette and has agreed that the power washing and bailing operations will only be conducted throughout the day, beginning no earlier than 6 a.m. With regard to the broken fence, our Directorate of Public Works agrees that it does create a safety issue and, since it serves no useful purpose, plans to have it removed within the next few weeks.

Q: There is a big problem with fleas infesting Building 118 at Fort Shafter. DPW is working to eradicate this problem; however, there are cat colonies in the area and people are feeding them. This complicates the flea problems. What is the policy on cat colonies?  

A: Thank you for bringing this matter to my attention. I am happy to confirm that our DPW is, in fact, working to eliminate the flea infestation problem in Building 118. The area has already been sprayed on two separate occasions, and a third treatment is planned.

Unfortunately, this problem will not be eliminated until we can effectively deal with the feral cats themselves. To that end, I have asked the director of Emergency Services and his Animal Control officer to assess the situation and begin trapping the cats, which are the source of the problem.

Policy Memorandum Installation-1 (Discipline, Law and Order) strictly prohibits the care and feeding of feral animals on Army installations here in Hawaii. If you know the individual(s) who are feeding the animals, please call 655-4024, so DES can address this matter directly.

To submit an “Ask the Commander” question, send an e-mail to

For more information, call Bill Lenharr (656-0611) at USAG-HI Command Group, or call Aiko Brum (656-3155) at USAG-HI Public Affairs.

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