Tricare enrollment process streamlined

| March 31, 2011 | 0 Comments

Mike Walbert
TriWest Healthcare Alliance



PHOENIX — Enrolling in the Tricare West Region now has the same feel and ease of signing a credit card transaction at the market or department store.

TriWest Healthcare Alliance — the Department of Defense contractor that manages Tricare for the 21-state West Region, including Hawaii — has rolled out electronic signature pads to all of its Tricare Service Centers in Hawaii, bringing convenience to customers.

Rather than flipping through pages of forms to sign, beneficiaries now can sign their enrollment, allotment and drive-time waiver forms on an electronic pad, click to submit and it’s done.

Once the signature is submitted, the documents are electronically transmitted to TriWest’s enrollment department, where beneficiaries are entered into the system.

Plus, if a record needs to be located, electronic forms can be found much faster than a paper form.

The electronic signature process also helps to reduce the amount of paper used; however, West Region beneficiaries can still receive a printout for their records.

“We’re excited about this automated process because it’s extremely easy for our beneficiaries to use,” said David McIntyre Jr., president and CEO, TriWest. “We recognize the enrollment process can sometimes be complicated. By streamlining it with electronic signatures, we’re helping to make the entire process more convenient for our customers.”

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Category: Community, Health

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