New primary care clinic opens in Kalaeloa

| April 8, 2011 | 0 Comments

Nick Spinelli
Tripler Army Medical Center Public Affairs

Clinic serves Kapolei, Makakilo, Ewa Beach, surrounding communities



HONOLULU — Active duty Army family members will soon to be able to enjoy the same world-class health care they currently receive at Tripler Army Medical Center by enrolling at the Warrior Ohana Medical Home.

The opening of this new clinic at 91-1010 Shangrila Street, Suite 100, Kalaeloa, will relieve the volume of appointments, procedures, emergency services and even traffic on the island with comprehensive family medicine, behavioral health and pharmacy and lab services.

The opening of the clinic will also relieve the hectic schedule at TAMC, bringing a community-based primary care clinic closer to where beneficiaries live and work.

Active duty beneficiaries are encouraged to enroll with a primary care manager at the Warrior Ohana Medical Home. The grand opening is 9 a.m., April 20, and the clinic will be open for patient care beginning April 21. However, families can already enroll either through TAMC’s website or at the Tricare Service Center.

Health partnership

In this model of care, patients share responsibility for their health through a partnership with their primary care providers and nurses, according to Mary Nilges, group practice manager for the clinic. Patients take an active role in their care and are encouraged to communicate with their team, ask questions and participate in decisions that affect their health and the health of their families.

“This core team works with the patient to take care of new health concerns as they arise, to ensure delivery of preventive screening and services, (to) manage chronic health problems and (to) promote a spirit of health and wellness,” Nilges said. “This relationship between each patient and his or her health care team is the heart of the (Warrior Ohana Medical Home).”

The clinic provides the full scope of family medicine beneficiaries would expect to receive in any private-practice doctor’s office.

Currently, the clinic hosts a staff of seven primary care managers, or PCMs, and enrollment is approximately 1,355 per PCM. The goal is to ensure all patients receive necessary care.

“We will make every effort to ensure that the patient gets an appointment when they want it, including same-day appointments,” Nilges said. “We strive to provide same-day access with the patient’s health care team, so that (patients) will not have to rely on urgent care centers or emergency rooms for primary care.”

For services unavailable at the Warrior Ohana Medical Home, the clinic’s licensed practical nurse care coordinators will work with patients to set up specialty appointments and other PCM referrals. Clinic staff will also book follow-up appointments and procedures.

The Warrior Ohana Medical Home is one of 17 clinics that the Army is opening across the U.S.

In a letter to potential patients, Brig. Gen. Keith Gallagher, commander, TAMC, said ideas, opinions and suggestions from Soldiers and family members, of how Army health care should be, inspired the opening of clinics like this one in Hawaii.


Patients who wish enroll at the Warrior Ohana Medical Home should complete the enrollment form found at, and email it to, fax it to (808) 433-1379 or bring the form to TAMC’s Tricare Service Center, 1st Floor, Oceanside, 7:30 a.m.-4:30 p.m., Monday-Friday. For more information, call (808) 433-3422.

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Category: Health, News

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