Credo signing is a commitment to patients

| June 30, 2011 | 0 Comments
Lt. Gen. Francis Wiercinski (left), commander, USARPAC, and Brig. Gen. Keith Gallagher, commander, TAMC, prepare to sign the TAMC Credo at the commitment ceremony, June 20. (Courtesy of Tripler Army Medical Center Public Affairs)

Lt. Gen. Francis Wiercinski (left), commander, USARPAC, and Brig. Gen. Keith Gallagher, commander, TAMC, prepare to sign the TAMC Credo at the commitment ceremony, June 20. (Courtesy of Tripler Army Medical Center Public Affairs)

Tripler Army Medical Center
Public Affairs

HONOLULU — Long the standard for patient care, the Tripler Army Medical Center Credo was put to paper and signed, here, by Lt. Gen. Francis Wiercinski, commander, U.S. Army-Pacific, and Brig. Gen. Keith Gallagher, commander, TAMC, in a ceremony, June 20.

Created as a reminder to TAMC staff, of their team and individual commitments, the credo tells patients that they hold themselves to the highest and most positive standard.

“Today is the day that you and I commit ourselves to our patients. You do that every day; I know that. … This is your opportunity to say ‘I really mean it,’” Gallagher said. “It is all about the patient. We are all here for the patient.

“We’re here to do the things that we need to do to get that patient out of pain, to get that patient well (and) to try to heal them,” he said. “Thank you for the miracles you do every day, and thank you for signing the credo wall, symbolizing the commitment you have to caring for our patients.

“On behalf of my entire staff, I sign this credo,” Gallagher continued, “and I look forward to you endorsing it. Over the next 60 days, I look forward to seeing every staff member of TAMC signing that wall.”

The credo now hangs in the hallway outside the Anuenue Café, and it is centered amongst wall space designated specifically for staff members’ signatures of commitment.

The credo reads as follows:

The staff of the TAMC are honored and privileged to care for those who serve — yesterday, today and tomorrow. Every member of our organization — military, civilian and contractor — serves as an integral part of a team that strives to be the absolute best at inspiring trust and providing quality patient care, respect, dignity and service excellence to each and every patient.

We, the TAMC staff, will achieve success by:

•Committing our every effort to work as a team in providing the highest quality, state-of-the-art medical care, dignity and respect with every patient encounter.

•Committing to a culture of patient safety through daily diligence and personal accountability.

•Demonstrating dedication in the provision of service excellence to our patients.

•Inspiring trust with our patients by instilling immediate confidence in our delivery of a positive patient experience with positive staff attitudes, respect and kindness, proven patient safety outcomes and cohesive teamwork.

•Endeavoring to ensure the greatest positive experience for each patient through timely and responsive scheduling and referrals; proven clinical interventions that help achieve 100-percent compliance with national patient safety goals and Joint Commission standards that will ultimately increase patient health or reduce patient pain and suffering.

•Allocating resources to ensure the highest attainable patient outcomes and satisfaction.

•Possessing the authority and empowerment to undo any wrong to any patient or staff.

 

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