New TriWest website, app delivers mobile support to military families

| September 2, 2011 | 0 Comments
Tricare

Tricare

TriWest
News Release

PHOENIX — You’re 2,000 miles from home, just about to board a flight; you need to see if your doctor referral was processed and all you have is your smartphone.

Tap… Scroll… Tap… Got it!

TriWest Healthcare Alliance has launched its mobile website and a mobile application, allowing Tricare beneficiaries to easily tap and scroll their way to their health care information, right from their smartphones and mobile devices.

TriWest manages the Department of Defense’s Tricare health program for 2.9 million military families in the western U.S.

Military families face distinct challenges in their daily lives, routinely managing family moves, household duties and the prospects of a loved one’s deployment.

Providing direct, mobile access to their healthcare information is one way that TriWest hopes to reduce some of the burden on military members and families.

“We’re excited to unveil this technology to our customers, because it brings a whole new level of convenience to their busy lives,” said David McIntyre Jr., president and CEO. “Military families can now manage their health care right from their phone, while they’re traveling or at home with the kids, whenever they want or need to use it.”

Mobile Site

TriWest’s mobile website (m.triwest.com) allows beneficiaries with a secure www.TriWest.com account to use their phone to:

  • Receive real-time status of health care authorizations and referrals;
  • Check claims; and
  • Pay fees or premiums.

Mobile App

TriWest’s mobile app provides added features for smartphone and iPad users, including:

  • Compare Tricare coverage plans;
  • Change plans based on life events, such as birth or adoption;
  • Create an address book for doctors; and
  • View guidelines for getting care.

The app can be downloaded for iPhone, iPad and Android devices.

Learn more about TriWest mobile capabilities, including text alerts, at www.TriWest.com/GoMobile.

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Category: Community, Health

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