Ask the Garrison Commander: Mulbury addresses emergency response

| October 13, 2011 | 0 Comments

Col. Douglas Mulbury
Commander, U.S. Army Garrison-Hawaii



The “Ask the Garrison Commander” program allows Soldiers, civilians and family members to present concerns and recommend outcomes.

U.S. Army Garrison-Hawaii directorates and support staff research queries and provide responses to me, which are monitored by a customer management team.

A sampling of these questions that have community-wide impact are published in the Hawaii Army Weekly.

Submit questions via the Ask the Garrison Commander email address and through the USAG-HI web link at Time-sensitive concerns should be directed to the Interactive Customer Evaluation system at

Q: What steps are being taken to ensure emergency personnel are aware of the location of all homes located on Army installations here in Hawaii? I have called 911 in the past, and it takes a long time for emergency responders to arrive. I have also heard that emergency personnel, at least in the past, sometimes have difficulty locating an address. 

Who is responsible for ensuring our safety and correcting these types of problems? What can you do to ensure emergency responders have the information they need to quickly respond to emergency situations?

A: While our emergency responders routinely meet or exceed established timelines for responding to emergency calls, there will always be exceptions due to factors like weather and traffic, which are beyond our ability to control. We will ensure the City and County of Honolulu is regularly provided updated maps of all housing areas on Army installations.

While the City and County of Honolulu operator may not know the exact location of an address he or she receives, please be assured that military emergency responders have a thorough knowledge of our installations, have current maps and consistently respond to all emergencies within prescribed timeframes.

To submit an “Ask the Commander” question, send an email to For more information, call Rosie Stone (655-9033) at USAG-HI’s Customer Relations Team, or call Aiko Brum (656-3155) at USAG-HI’s Public Affairs Office.




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