Secure messaging connects patients, health care team 24/7

| April 20, 2012 | 0 Comments
Dr. John Marshall, Internal Medicine Clinic, TAMC, uses MEDCOM’s RelayHealth system to communicate securely with patients at any time of the day. (Stephanie Rush | Pacific Regional Medical Command Public Affairs)

Dr. John Marshall, Internal Medicine Clinic, TAMC, uses MEDCOM’s RelayHealth system to communicate securely with patients at any time of the day. (Stephanie Rush | Pacific Regional Medical Command Public Affairs)

Pacific Regional Medical Command
Public Affairs Office

HONOLULU — Patients at Pacific Regional Medical Command Primary Care clinics have a new way to keep in touch with their health care team.

Long gone are the days where someone had to wait on hold to talk to a health care professional or schedule an appointment to ask his or her doctor a question.

U.S. Army Medical Command’s Secure Messaging System, powered by RelayHealth, brings health care team to beneficiaries, wherever they are, any time of day, allowing the patients to safely send a message to their doctors or nurses from the comfort and privacy of home.

With RelayHealth, patients can contact their primary care clinic to request prescription renewals, receive test and laboratory results, request appointments and referrals, get guidance from their medical team by email, consult with their medical team regarding non-urgent health matters, avoid unnecessary office visits and telephone calls, and access valuable health information online.

“Our patients feel they have an increased level of access to (doctors and nurses),” explained Dr. John Marshall, Internal Medicine Clinic, Tripler Army Medical Center. “They don’t have to wait for a certain clinic or office to open in order to call, or wait on hold when they do call. They can send us a message in the middle of the night.”

The new system isn’t only benefiting patients. RelayHealth makes communication more efficient for doctors and nurses.

“What I find most beneficial about (RelayHealth) is that I don’t have to play phone tag with patients,” Marshall said. “Sometimes, I just want to tell a patient what their lab results were, but I won’t want to leave a voicemail. This way I can take the time to send one message, and I know the patient will get it.

“Our nurses spent a considerable amount of time on the phone each day, answering patients’ questions,” Marshall continued. “In theory, if a patient is using RelayHealth to send in their questions or request a referral or appointment, they’re not calling in, and the nurses can then spend that time with a patient.”

RelayHealth is a completely secure portal that is compliant with the Federal Health Insurance Portability and Accountability Act, or HIPAA.

Encryption technology and a stringent privacy policy protect personal information more securely than either the telephone or regular email.

Information is only accessible by the beneficiaries and their health care teams.

The Army began implementing RelayHealth in its medical treatment facilities across the globe in 2011, and currently, every region has at least one clinic already using the system.

RelayHealth is already in place at several PRMC primary care clinics to include the Internal Medicine and the Warrior Ohana Medical Home in Kalaeloa.

Tripler’s Family Medicine clinic has started the rollout with a few providers. The Pediatric clinics and the U.S. Army Health Clinic-Schofield Barracks’ Aviation Medicine, Family Practice, Pediatric and Troop Medical clinics are expected to complete the roll out of the system by early August.

In just a few short months, every Army primary care clinic in the Pacific will have RelayHealth fully implemented.

The Brian Allgood Army Community Hospital, Seoul, Korea; as well as Korea’s U.S. Army Health clinics at camps Casey, Humphreys and Walker, and USAHC-Yongsan, along with Japan’s Brig. Gen. Crawford Sams, USAHC, are scheduled to begin implementing RelayHealth in the near future.


Talk to your primary care doctor or nursing staff to find out when RelayHealth will be available at your clinic, or to sign up today.


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Category: Community, Health

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