Remaining legacy emails migrate in February

| January 18, 2013 | 0 Comments

Enterprise Email Transition
News Release



If you have a common access card, or CAC, your email service has changed already or is about to change.

For the last 23 months, almost 600,000 users have been migrated.

The last major group to migrate from legacy email systems to a Department of Defense Enterprise Email (EE service), are those who use Army Knowledge Online email for their primary Army email.

Beginning in February 2013, Network Enterprise Technology Command, or NETCOM, will migrate the email of these AKO mail users to the DOD EE system. This migration applies to Soldiers, government civilians and contractors who have a CAC, who generally do not regularly use a government computer, or who do not use another Army-provided email service to do their job. These AKO mail users will become EE basic class users. The migration will include AKO email, only. Calendars and contacts will not migrate.

•Deployed Soldiers who have not migrated to EE can continue to use AKO webmail until they redeploy.

•Retirees, even if they have a CAC for another role (e.g., a retiree who is also an Army civilian or contractor) will also maintain his or her AKO email.

•Retirees, family members and other AKO users without CACs will continue to use AKO email; they will not be migrating to EE.

•Warrior Transition Command Soldiers whose email accounts have migrated to EE may also continue using AKO mail as an option.

Once migrated, email addressed to AKO accounts ( will be automatically forwarded to EE accounts ( Although AKO email addresses remain valid, the migrated user will no longer have the associated AKO mail storage, mail handling capability, or mail interface previously provided by AKO.

EE requires the use of a CAC for login; EE accounts will only be accessible through a Web browser on a computer with a CAC reader.

Since EE supports the use of virtually any Web browser and any operating system, almost any computer can be used. The only requirement is that the computer be configured to use a CAC reader for login.

Accessing EE by username and password is not allowed.

Users who currently access AKO with a CAC will be able to access EE using the same computer(s). Those who currently access AKO webmail using only a username/password should take the steps necessary to configure their computer(s) to be accessible using a CAC. Waiting to address the issue until email migration begins could result in interrupted access to email.

For information on how to CAC-enable a home computer, visit the AKO CAC Reference/Resource Center at or MilitaryCAC at

For email-related issues, business class users should continue to contact their Network Enterprise Center, or NEC, or equivalent. Basic class EE users should continue to call the AKO Helpdesk at 1-866-335-ARMY (2769); select 2 (for “AKO”) and then 3 (for “Other”). The help desk can assist with AKO account access, AKO “how to” questions, and accessing EE on a non-government computer.

For general information, visit

What’s the difference?

Several differences exist between AKO email and EE, which users need to be aware of, specifically, the following information:

•Email cannot be accessed via Outlook (and the AKO Outlook connector) using a non-government computer;

•Email cannot be accessed from personal mobile devices, as these typically require either IMAP or POP protocols; and

•Email cannot be accessed using IMAP/POP protocols from a commercial email client (e.g., Outlook or Thunderbird), as these do not support the mandated CAC PKI certificate authentication requirement.


Category: News, Training

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