Digital town hall to offer direct communication links

| September 11, 2013 | 0 Comments

Lacey Justinger, U.S. Army Garrison-Hawaii Public Affairs

WHEELER ARMY AIRFIELD — Army Hawaii’s Soldiers and families are invited to participate in the upcoming Facebook Town Hall, 1-2:30 p.m., Sept. 11, to get answers for community-wide concerns.

“U.S. Army Garrison-Hawaii is committed to supporting every Soldier and family member with a standard of excellence,” said Col. Daniel Whitney, commander, USAG-HI. “These town halls provide ground-level insight into community concerns.”

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To improve the timeliness of having a concern addressed during the 90-minute event, participants should post a question or comment now, instead of during the town hall, so that the topic isn’t at the back of the line.

All original comments posted before or during the town hall will be answered, if not during the event, in the days following.

Garrison subject matter experts will first respond to concerns that impact the entire installation or community during the hour-and-a-half time frame.

“Providing quality support, programs and services to Soldiers and families is one of the most rewarding experiences,” said Howard Johnston, the garrison’s new deputy.

All questions or concerns should be shared on the separate “Event” page at Comments typed on the wall or in a direct message will not be addressed during the town hall.

Virtual attendees should review the posting policy located under the “About” tab before participating. Comments that include swearing or comments that are personal attacks, racist, obscene or abusive will be removed, and the user may be banned from the page.

“We all need to conduct ourselves according to the Army values at all times,” said Command Sgt. Maj. Phillip Brunwald, senior enlisted leader for the garrison. “Facebook posts should be as respectful as if you were addressing someone face-to-face.”

Participants are urged to be patient, as subject matter experts take the time to ensure they fully understand the concern before posting a complete and concise response.

Due to the interest in having town halls conducted in-person, this virtual gathering will be the last digital town hall held this year. Next quarter’s town hall will be conducted live to give everyone the opportunity to express his or her concerns within a venue each is most comfortable in.

Posting Tips

•Post your query in the days and hours prior to the live event before the page gets extremely active.

•Don’t repost your question. This process doesn’t help it get answered faster. All original comments posted before or during the town hall will be answered in a couple days.

•Can’t see your post? Refresh the page. No comments are deleted unless they violate the posting policy.

•Include as much detail as possible, including items like the neighborhood, street and intersection, if applicable.

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