TAMC ends patrons’ walk-in service April 1

| March 1, 2014 | 0 Comments

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Online and phone customer service cited as more efficient

Tripler Army Medical Center
News Release

HONOLULU — Keeping up with the rapidly increasing number of TRICARE beneficiaries who most often turn to a laptop or cell phone when they have questions, walk in service at the TRICARE Service Center (TSC), Tripler Army Medical Center (TAMC), here, will no longer be available as of April 1.

TAMC patients still have a wide variety of secure, electronic customer service options available through www.tri care.mil through the “I want to …” feature on the main page.

When walk-in service ends April 1, beneficiaries who want to get personal assistance can call (877) 988-9378 for enrollment and benefit help. Otherwise, all health care, pharmacy, dental and claims contact information is located at www.tricare.mil/contactus.

Beneficiaries cannot only get 24/7 TRICARE benefit information at www.tricare.mil, but also make enrollment and primary care manager changes and more online at www.tricare.mil/enrollment.

Rather than driving to an installation TSC, TRICARE beneficiaries can even combine high-tech with low-tech by downloading health care forms online and sending them in the old fashion way, through the U.S. mail.

Walk-in customer service is also the most expensive possible customer service option. By eliminating walk-in customer service at TSCs, the Department of Defense estimates savings of $250 million over five years. The change does not affect TRICARE benefits or health care delivery.

Find out more at www.tricare.mil/TSC.

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Category: Community, Health

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