New health strategy is here

| March 7, 2014 | 0 Comments
Photo courtesy Pacific Regional Medical Command At the Patient-Centered Medical Home, the personal physician leads a team(s) of individuals at the practice level who collectively take responsibility for ongoing patient care.

Photo courtesy Pacific Regional Medical Command
At the Patient-Centered Medical Home, the personal physician leads a team(s) of individuals at the practice level who collectively take responsibility for ongoing patient care.

 

Maj. Mecredi Cruder
Pacific Regional Medical Command

HONOLULU — The Pacific Regional Medical Command (PRMC) and the Army’s medical system have transformed to provide their patients with the best health care possible.

The Patient-Centered Medical Home (PCMH) concept has been adopted by the military health system.

PCMH promotes access to and continuity of care to each and every provider-patient relationship. It allows providers to do the jobs they do best: promotion of health and treatment of disease.

PRMC leadership has been working very hard to transform the primary care clinics in Tripler Army Medical Center (TAMC) and Schofield Barracks’ Health Clinic.

 

What patients can expect from an Army Patient-Centered Medical Home?

Whole person orientation. The personal provider is responsible for providing all of the patient’s health care needs or for arranging care with other qualified professionals.

A personal provider. Each patient has an ongoing relationship with a personal physician, physician assistant or nurse practitioner who is trained to provide first contact, continuous and comprehensive care.

Physician-directed medical practice. The personal physician leads a team(s) of individuals at the practice level who collectively take responsibility for ongoing patient care.

Coordinated and integrated care. Each patient’s care is coordinated and integrated across all elements of the health care system and the patient’s community.

Quality and safety focus. All members of the health care team are focused on ensuring high quality care in the medical home.

Improved access. In the PCMH, enhanced access to care options are available through open scheduling, same-day appointments, secure messaging and other innovative options for communication between patients, their personal physician and practice staff.

Secure messaging. Now you can communicate securely and directly to your provider. Give your requests for medication refills and renewal, ask questions about labs or procedures, or contact us regarding appointments or care. Please visit www.RelayHealth.com to sign up. Once we accept your request, you’ll be directly linked to us from the convenience of your home.

Enhanced nursing role. When you do come in for a visit, you will notice that your nurse plays a greater role than you might be used to. Your nurse will spend more time listening to your concerns, help you communicate those concerns to your doctor, and then make sure that you understand the care plan and that all of your questions are answered.

 

Meeting Quality Assurance Guidelines

The National Committee for Quality Assurance (NCQA) is a nonprofit organization dedicated to improving health care quality.

NCQA requires recognized facilities to enhance access to care and patients’ continuity with their provider teams, keeps track of patient data to help manage patients’ well-being, plans and manages care using evidence-based practices, provides self-care support and community resources, as well as tracks and coordinates tests, referrals and other care for patients. Finally, clinics have to show that they measure their performance and patients’ feedback to improving the quality of care.

“By achieving NCQA recognition, an Army medical home can be confident that it is meeting nationally recognized standards and that it is operating at or above the level of peers, both in the military and civilian health care systems,” said Dr. Sean Harap, PRMC, physician lead for the transformation team. “NCQA recognition provides validation that our Army medical homes are meeting those standards.”

The transition to the PCMH model of care is part of Army medicine’s overall shift from a health care system to a system for health.

Web Access
To sign up with your primary care manager, visit www.RelayHealth.com.

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Category: Community, Health

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