Virtual town hall provides real-world communication

| July 25, 2014 | 0 Comments

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Lacey Justinger
U.S. Army Garrison-Hawaii Public Affairs

WHEELER ARMY AIRFIELD — Soldiers and families are invited to attend the garrison’s upcoming digital town hall, 6-7:30 p.m., July 29.

“As the new garrison commander, this town hall helps me understand which services and programs are important to our Soldiers, families and civilians,” said Col. Richard Fromm, commander, U.S. Army Garrison-Hawaii. “It also highlights any garrison support areas that may need improvement or revision.”

Subject matter experts will be on hand to answer queries about on-post programs and services, including the Directorate of Emergency Services; Island Palm Communities; the Directorate of Public Works; and the Directorate of Family and Morale, Welfare and Recreation.

This quarterly event allows participants to present issues that impact the community to garrison representatives in a convenient venue that doesn’t require in-person attendance.

Participants are asked for patience when waiting for a USAG-HI response. Historically, a high volume of comments is received, and every question will not be addressed during the 90-minute online town hall.

Any original posts not addressed the evening of July 29 will be answered in the days following the virtual event.

To improve the timeliness of having a concern addressed during the 90-minute event, participants should post their comments on the event page as soon as possible. Comments posted during the town hall are added to the already-formed queue of questions, and therefore, are at the back of the line. Reposting a question does not move it up in the queue, and it is not addressed faster.

Comments typed on the wall or in a direct message will not be addressed during the town hall.

Attendees visiting the digital town hall are reminded to provide as much detail as possible, so questions can be understood and addressed without requiring follow-up questions. For example, if asking about road conditions, provide the street name, installation and the closest cross streets, buildings or landmarks. This method will help DPW pinpoint the location in question exactly, which will pave the way for a faster response.

Individuals are reminded that this virtual town hall forum is a family-friendly event; comments and questions that are offensive, derogatory or violate the garrison’s posting policy will be removed, and the participant may be banned from future interaction.

 

Submitting Questions

Attendees should submit community-wide questions and concerns by clicking on the “Event” tab and “Garrison Facebook Town Hall (July)” at www.facebook.com/usaghawaii.

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