USAHC-SB announces new systems to help patients

| August 29, 2014 | 0 Comments

U.S. Army Health Clinic-Schofield Barracks


U.S. Army Health Clinic-Schofield Barracks
News Release

A number of relatively new systems are now available to all beneficiaries using the U.S. Army Health Clinic-Schofield Barracks.


NAL. The TRICARE Nurse Advice Line, or NAL, is a national team of registered nurses who provide medical advice 24/7. They have the ability to schedule appointments with your primary care manager. Patients can even speak with a nurse with specialized pediatric training.





Patients may conveniently schedule medical appointments online using TRICARE Online, or TOL, which provides access to scheduled medical appointments, receives email/text message appointment reminders, refills prescriptions and accesses personal health information via the Blue Button.


This access is significant. Imagine needing your shot record for a new job appointment and being able to retrieve a copy on your personal computer.
Concerned about your lab results? Call your provider and have a discussion over the phone while looking at the exact same results online.
If patients need additional assistance, they may contact the clinic at 433-8500 and schedule a time to have a subject matter expert guide them through the process.


USAHC-SB can also bring a health care team to beneficiaries via the Army Medicine Secure Messaging Service (AMSMS), powered by RelayHealth. AMSMS will allow patients to conveniently communicate securely, online, about nonurgent health care matters. AMSMS is to be fully implemented in October.

After your visit, you may receive a request to complete a survey by email, mail or phone. USAHC-SB is your partner in health care, and your feedback helps the clinic help you through the Army Provider Level Satisfaction Survey.

Feedback gives patients an opportunity to let the clinic know how it’s doing. Patient feedback has the potential to earn resources from the Army, i.e., the clinic can earn up to $900 for a positive survey. Over the course of the year, the clinic could earn hundreds of thousands of dollars, allowing it to increase its staffing, improve its training and ultimately deliver the best quality care to you and your family in a more efficient manner.

Responses may be submitted online, by mail or voice response system. The results of the survey are confidential.

USAHC-SB continuously strives to provide the best quality of care, so your feedback is important. Good or bad, USAHC-SB would love to hear back from you.


Points of Contact

Use the following Web addresses and phone numbers to contact clinics:

•TRICARE Nurse Advice Line
Call 1-800-874-2273, option 1, 24 hours/day, 7 days/week, 365 days/year. Get more information at

Visit; log into TOL using your common access card, Premium DS logon, or Defense Finance and Accounting Service (DFAS) MyPay account, and then follow instructions to schedule appointments, refill prescriptions and access the Blue Button.

•Registering at USAHC-SB
Visit, click on “patient” and follow the prompts to register, or register at the clinic. USAHC-SB is currently conducting a pilot program that makes it easier to register for RelayHealth once a patient checks in for his first appointment.
If patients need additional assistance, they may contact the
clinic at 433-8500.
Watch a clip about AMSMS at

Tags: , , , , ,

Category: Health, News

Leave a Reply

Your email address will not be published. Required fields are marked *