IRS urges taxpayers to use its tools for faster answers

| March 6, 2015 | 0 Comments

Internal Revenue Service, News Release

IRS logo

IRS logo

WASHINGTON — The Internal Revenue Service reminds taxpayers that alternatives help them find answers to commonly asked tax questions.

The IRS has several easy-to-use, online tools at

Taxpayers can check the status of their refund or get an answer to their tax questions around the clock.

”We encourage taxpayers to visit as the best place to get quick help and answers to your questions,” said IRS Commissioner John Koskinen.

Here are some frequently asked questions:

•Where is my refund?

More than 90 percent of refunds are issued in less than 21 days. IRS representatives will not provide individual refund information before then.

Taxpayers can easily find information about their refund by using the Where’s My Refund? Tool. It’s available on and on the Smartphone app, IRS2Go.

Where’s My Refund? provides taxpayers with the most up-to-date information available. Taxpayers must have information from their current, pending tax return to access their refund information, which is updated just once a day, generally overnight, so there’s no need to check more than once a day.

•What if I didn’t get a W-2?

Employers are required to send to their employees a Form W-2, Statement of Earnings, by Jan. 31. If form W-2 has not been received, employees should first contact their employer to ensure they have the correct address on file.

After exhausting all options with the employer, employees may contact the IRS, and it will send a letter to the employer.

•Wondering how the Affordable Care Act (ACA) will affect you?

This year almost all taxpayers must do something related to new health care reporting requirements. The majority of taxpayers – more than three out of four – will simply need to check a box to verify they have health insurance coverage.

For the minority of taxpayers who will have to do more, features useful information and tips regarding the premium tax credit, the individual shared responsibility requirement and other tax features of the ACA.

Publication 5201, The Health Care Law and Your Taxes, also provides a snapshot of ACA requirements.

•Need answers to tax law questions?

Questions about what filing status means, whether to file a tax return or who can be claimed as a dependent can be answered at by the Interactive Tax Assistant. It takes you through a series of questions, just like a customer service representatives would.

You can also do a keyword search on; use Publication 17, the annual, searchable income tax guide; or the IRS Tax Map, which allows search by topic or keyword for single-point access to tax law information by subject. Taxpayers can even call TeleTax at 1-800-829-4477 for recorded information on a variety of general and business tax topics.

Tax Forms

Tax Forms

•Can’t pay a tax bill?

For taxpayers whose concern isn’t a refund, but rather, a tax bill they can’t pay, the Online Payment Agreement Tool can help them determine – in a matter of minutes – whether they qualify for an installment agreement with the IRS.

•Need help preparing your taxes?

Free tax return preparation help is available nationwide from volunteers and on with Free File. It’s offered by 14 tax software companies that make their brand-name products available for free to the 70 percent of taxpayers who earned $60,000 or less last year.

Schofield Barracks Tax Center

Schofield Barracks Tax Center

• Schofield Tax Center

The Tax Center’s hours follow:
•9:30 a.m.-7 p.m., Monday, Wednesday and Friday;
•10 a.m.-3 p.m., Tuesday and Thursday;
•10 a.m.-3 p.m., the first and third Saturday of February and March.

The Tax Center is located in Trailer (TRL) 1, Grimes Street, across from Hamilton Field.

Call (808) 655-1040 to make an appointment.

• More Online

View the following for more details:

— IRS Services Guide at

— Where’s My Refund? Tool at

— Interactive Tax Assistant at

— The Online Payment Agreement Tool at

— Help for Taxpayers video at

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Category: Education, News

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