Take five minutes to complete the IPC survey

| April 10, 2015 | 0 Comments




Col. Richard A. Fromm
Commander, U.S. Army Garrison-Hawaii

WHEELER ARMY AIRFIELD — Soldiers and families living on base within Island Palm Communities were emailed a survey, earlier this month, asking for feedback on their housing experience.

I want to encourage every IPC resident to take just five minutes of their time to respond to it.

Feedback about our families’ experiences – from the leasing and move-in process through residency and move-out – will help us identify the areas we’re doing well in, areas where there’s room for improvement, and what gaps there might be in what we are able to offer our families.

In discussions surrounding our housing budget and short- and long-term plans to support families and maintain communities, we’ll be able to prioritize our property and maintenance services, community programs and capital improvements with a better understanding of what’s truly important to our families.

I also want to emphasize how important it is to have a majority of our families respond. With more than 7,400 families living with IPC, we want to make sure feedback reflects the community as whole and not just a few members.

All responses to questions, as well as commentary and recommendations, will be reviewed, and an analysis will be conducted to help provide our housing team with some guidance.

The Department of the Army’s Residential Communities Initiative, or RCI, is directing the customer satisfaction survey across all communities in its U.S. privatized housing portfolio, with help from the nationally recognized real estate consulting firm CEL & Associates, Inc.

Residents can be assured that their responses will remain confidential.

Our families’ feedback is important, and it can help make a difference in our communities.

If you have any questions or concerns, please reach out to your IPC community center or a member of our local Army RCI team.

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