OSJA tips for shipping a car from Hawaii

| July 29, 2016 | 1 Comment
A view of the busy Hawaii VPC. (Courtesy phtoto)

A view of the busy Hawaii VPC. (Courtesy phtoto)

Schofield Barracks Area Claims Office
25th Infantry Division


If you have a permanent change of station this summer, you might be planning to ship your privately owned vehicle through International Auto Logistics.

IAL took over the DOD contract for POV shipment for government personnel in 2014. As you prepare to ship your vehicle, here are some tips to keep in mind:


  • Turn-in inspection: The owner or his agent will conduct a joint inspection of the vehicle with the IAL inspector to document its condition at the time of turn-in. Accessories should be included in the inventory, and you or your agent will acknowledge that the inspection of the vehicle is a true representation of its condition at the time of turn-in by signing and dating the vehicle inspection form.

The inspector should turn on the engine to listen for any obvious problems, and you should request that all operating systems are checked and their condition noted on the form. It’s your right to object to any of the pre-existing damage noted by the IAL inspector, but be sure to note the objections on the form and sign at the time of inspection.

You’ll also want to ensure your vehicle is thoroughly cleaned prior to turn-in. IAL has the right to refuse shipment if the vehicle is in an unclean or hazardous condition. Plus, mold and bacteria growth during shipment is more likely if the vehicle is not thoroughly cleaned and all unnecessary objects are not removed from the vehicle.


  • Pick-up inspection: For the delivery inspection, the inspector usually brings the owner to the parked vehicle with the motor off. The inside and outside of the vehicle should be closely inspected, because any obvious external damage that is not reported at the time of inspection may not be payable. You should also be sure to turn on the vehicle to check that all operating systems are working as they did when you turned in the vehicle. Too many owners merely check for cosmetic damage and they’re likely to miss any mechanical or electrical problems during the pick-up inspection.

Any damage you cannot reasonably notice at the inspection site may still be considered if you report the additional damage to the vehicle processing center within a short period of time, preferably within a 24-hour period after retrieving the vehicle (or if you pick up the vehicle on Friday and notice a problem over the weekend, return to the vehicle processing center the following Monday to avoid additional delay.) It’s critical that you don’t wait to report any additional damage; the longer you wait, the more difficult it is to argue the damage was caused during transport. If you do return to the vehicle processing center to report additional damage at a later time, be sure the damage is noted on the vehicle inspection form, and re-sign and re-date, if necessary. The inspector also needs to sign and date any additions so it can later be verified that the inspector acknowledged the damage.


  • If there’s damage: Be sure to both verbally explain the new damage to the inspector, and specifically annotate the new damage in writing, and sign and date it on the vehicle inspection form. This is a critical step, because without documentation it is nearly impossible to prove new damage was caused during transport. Even if it looks like potential damage, but you’re not entirely sure because your vehicle is dirty or it’s difficult to see, annotate it as new damage to be safe.


  • On-site settlement: Once new damage is reported, representatives have been known to make on-the-spot offers to settle. Please know there is no obligation to accept this type of offer, and in fact, there’s no requirement that you first file a claim with IAL; shipping your vehicle is different from household goods shipments because there is no requirement to first file a claim with the carrier.


The Schofield Barracks Area Claims office has seen many owners frustrated and upset at the low offers they receive from IAL because the offers seem to have no rational basis and don’t correspond with the repair estimate, if there is one.


Claims Office

If you find your vehicle has transient-related damage and you have questions, remember that the Schofield Barracks Area Claims Office is always available to answer questions and provide guidance. It’s located at 278 Aleshire St., Bldg. 2037, or call 808-655-9279.



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Comments (1)

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  1. Great tips. Inspection is one of the most important elements and customers should always be involved and do the inspection alongside the trucker. IT is important to have all per-excisting damages in writing noted on the Bill of Lading.

    Thank you.
    Vassi A.
    Corsia Logistics

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