TAMC strives to improve the patient experience

| September 22, 2017 | 0 Comments

Shayvonna Taylor, certified nursing assistant, and Army Spc. Yanine Pedrazas Terrazas, licensed vocational nurse, place yellow socks on a patient who is at high risk for falling. (Photo by Lori Newman, Tripler Army Medical Center Public Affairs)

William Sallette
Tripler Army Medical Center Public Affairs
HONOLULU — No visit to the hospital is a great one. However, Tripler Army Medical Center, also known as TAMC, is trying to make the experience as enjoyable as it possibly can be.

TAMC is an old building and over time, improvements have to be made to stay up-to-date with the best options for care.

Within the last year, TAMC has updated and rebuilt three major clinics: the Pediatric Intensive Care Unit, the Progressive Care Unit and, most recently, the Pediatric Specialty Clinic.

Quality care
These renovations not only improve the quality of care for patients, but also for family members. Rooms have been made larger to accommodate family members staying with patients. There are also Family Reflection Rooms; in each of these areas, family members can go in them to take a break.

Another major change going on at TAMC is the installation of WiFi throughout the hospital. With the hospital being so large and made of concrete, many parts of the hospital are blocked from receiving a cellular signal. Coming summer of 2018, patients will no longer be cut off from the outside world because the free TAMC WiFi system will be available to all patients entering our doors.

Improving the patient experience
“It’s about focusing on our core competencies: communication, professionalism and environment,” said Col. Parnell Mattison, deputy commander of Medical Services. “

Recently, the TAMC staff has begun conducting leader rounds a few times every week to ensure that patients don’t need anything. White boards have been installed in every room to make sure that patients and their family members know what exactly is going on with current care.

The white board also serves as a tracker for nurses and doctors as they change shifts, so there isn’t a misunderstanding between care.

Lastly, a new Quiet Hour Program has been initiated in these wards to allow patients to get sufficient rest. Many times, doctors and nurses would be making multiple stops into a patient’s room throughout the night to perform certain checks on the patient. With proper care and safety being the most important thing, the Quiet Hour Program schedules stops before 10 p.m. and after 6 a.m. to allow the patient to sleep through the night if they are able to do so.

“I think that with a happier patient experience, the patient is somewhat forming an alliance with the care giving team,” said Mattison. “This will improve the quality of care and improve the healing because you have created a team focused on healing. That is ultimately what we are here for, providing the best care possible for our patients.”

Tripler Army Medical Center, Honolulu. (Courtesy photo)

Tripler Army Medical Center, Honolulu. (Courtesy photo)


Safety is our top priority
“Safety is in our DNA. It’s everything we do and say,” said Tripler Army Medical Center Command Sgt. Maj. Timothy Sloan.

“From the front gate to the front entrance, the operating room, the emergency room, the pharmacy and everything else in-between, our focus is on safety.


“The most important thing we can do is empower our staff to make a difference. They may not always know what’s wrong, but they almost always know what isn’t right.

“By empowering them to say ‘Stop. Let’s take a look at this and make sure we are safe to move forward,’ we create an environment that fosters safety.”

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Category: Health

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