Army to launch resident housing survey by April 19

| April 16, 2018 | 0 Comments

Residents can win $500 for participating in 5-minute survey

Island Palm Communities
News Release 

SCHOFIELD BARRACKS — Island Palm Communities (IPC) residents will receive an email on April 19 from CEL & Associates, a third-party strategic consulting firm hired by the Army to conduct a resident satisfaction survey for all privatized residential communities across U.S. Army installations.

When the survey is administered this year, IPC residents will be asked for their candid feedback about their experiences living with Island Palm Communities from the move-in process, through every stage of their residency.

Helemano Military Reservation is located in North Oahu. (Photo courtesy of Island Palm Communities)

Whether you live on Helemano Military Reservation in North Oahu or Aliamanu Military Reservation in South Oahu, Island Palm Communities hopes all residents complete the five-minute survey. (Photo courtesy of Island Palm Communities)

“We look forward to the survey each year because it gives us the opportunity to hear directly from our families about their home, their community and their experiences with our property and maintenance services team,” said Tom Adams, director of Property Management at IPC.

“For our residents’ convenience, the survey is administered via email and only takes about five minutes to complete. In addition to rating IPC in a variety of areas, residents also will have an opportunity to share their ideas and suggestions.”

Survey results, comments and suggestions are critical in helping IPC and Army housing leadership to identify areas where the property operations team is realizing success, as well as opportunities for improvement or areas that would benefit from a new program or service.

As an incentive for residents to respond to the survey, IPC will award up to $500 in a random drawing held each week over the four-week survey period that ends on May 17.  Residents who complete and submit their survey can “opt-in” to be entered to win.

Residents who did not receive an email from ARMYHousingSurvey@celassociates.com on April 19 or who have questions about the survey are encouraged to contact their community center.

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