USAG-Hawaii leaders sign pledges to employees, customers

| October 16, 2018 | 0 Comments
Col. Thomas J. Barrett, commander, U.S. Army Garrison Hawaii, signs the Leadership Pledge assuring USAG-HI employees they are valuable assets who will receive "the same concern, respect and caring attitude" provided to Soldiers, family members, customers, and retirees. (Photo by Aiko Brum, U.S. Army Garrison Hawaii Public Affairs)

Col. Thomas J. Barrett, commander, U.S. Army Garrison Hawaii, signs the Installation Management Command Service Culture Campaign Leadership Pledge affirming to USAG-HI employees they are valuable assets who will receive “the same concern, respect and caring attitude” provided to Soldiers, family members, customers, and retirees. (Photo by Aiko Brum, U.S. Army Garrison Hawaii Public Affairs)

U.S. Army Garrison Hawaii
Public Affairs

WHEELER ARMY AIRFIELD — U.S. Army Garrison Hawaii leaders signed a pledge to USAG-HI employees and customers, Monday, Oct. 15. The pledge assured garrison employees they are valuable assets who will receive “the same concern, respect and caring attitude” provided to Soldiers, family members, customers, and retirees in the community.

U.S. Army Garrison Hawaii leaders Ð from left to right, Michael S. Amarosa, deputy garrison commander; Col. Thomas J. Barrett, commander, USAG-HI; and Command Sgt. Maj. Jeffrey P. Cereghino, senior enlisted adviser Ð display the Pledge to Our Customers and Leadership Pledge after they've signed both posters. (Photo by Aiko Brum, U.S. Army Garrison Hawaii Public Affairs)

U.S. Army Garrison Hawaii leaders Ð from left to right, Michael S. Amarosa, deputy garrison commander; Col. Thomas J. Barrett, commander, USAG-HI; and Command Sgt. Maj. Jeffrey P. Cereghino, senior enlisted adviser Ð display the Pledge to Our Customers and Leadership Pledge after they’ve signed both posters. (Photo by Aiko Brum, U.S. Army Garrison Hawaii Public Affairs)

Col. Thomas Thomas J. Barrett, commander, USAG-HI; Michael S. Amarosa, the deputy garrison commander; and Command Sgt. Maj. Jeffrey P. Cereghino, the senior enlisted adviser, each signed the Installation Management Command Service Culture Campaign Leadership Pledge, and a Pledge to Our Customers, in front of diverse garrison personnel gathered at the Directorate of Family and Morale, Welfare and Recreation lobby.

“Who are the important people,” Barrett asked during the brief ceremony. “Yes, they are our customers and employees,” he answered the audience, adding “in any organization.”

“From the leadership perspective, this is an opportunity to reaffirm – in front of our newest employees – what the leadership owes you: the professionalism and dedication that you show to our customers, who are the Soldiers, family members and civilians who live, work and play on our military installations,” he explained.

The commander stated that providing service may be tough. Employees may encounter customers on the worst day of their lives; however, the leadership – the directors and supervisors in USAG-HI organizations – are charged to provide assistance, so employees can provide their best service.

“We have to take care of our employees, so employees can take care of our customers,” said Barrett.

Everyone applauded and reviewed the posters before leaving.

A portion of the Pledge to Our Customers reads, “As a service organization, we are committed to providing programs and services delivered with a sense of individual pride, professionalism, and in keeping with the spirit of Army Values and Installation Management Command principles. We create value for our customers through consistent and easily accessible service.”

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Category: Leadership, News, Observances

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