Tag: Interactive Customer Evaluation (ICE)

Improved service is rooted in customer feedback

Improved service is rooted in customer feedback

| July 4, 2014 | 0 Comments

Positive ICE comments are the highlight of the day. IMCOM’s goal is to exceed expectations, and its staff always appreciates hearing from customers. However, not all feedback is positive.

Continue Reading

Improved service is rooted in customer feedback

Improved service is rooted in customer feedback

| July 3, 2014 | 0 Comments

Installation Management Command staff at every garrison, region and the headquarters remain focused on the most efficient and effective service for all customers.

Continue Reading

Tax Center closes for 2014 season

Tax Center closes for 2014 season

| April 18, 2014 | 0 Comments

According to Parent, the Schofield Barracks Tax Center serviced approximately 2,600 clients between Jan. 31 and April 15, with a total of $5 million tax refunds (both federal and state) processed.

Continue Reading

Opinions should be put on ICE

Opinions should be put on ICE

| April 18, 2014 | 0 Comments

Managers can reply directly to customers with contact info.

Continue Reading

Safety first: ‘Bicycle Bonanza’ teaches keiki rules of the road

Safety first: ‘Bicycle Bonanza’ teaches keiki rules of the road

| March 17, 2014 | 0 Comments

Recently, USAG-HI’s School Liaison Office (a component of the Directorate of Family and Morale, Welfare and Recreation) received an Interactive Customer Evaluation (ICE) comment from a concerned resident about young children riding their bikes unsupervised on Army bases.

Continue Reading

IMCOM asks for feedback to improve installations, services

IMCOM asks for feedback to improve installations, services

| January 17, 2014 | 0 Comments

Have you ever felt the need, as a customer, to have your voice heard to recognize great service, point out a concern or make a recommendation?

Continue Reading

DHR lists possible furlough changes

DHR lists possible furlough changes

| March 22, 2013 | 0 Comments

The installation’s Directorate of Human Resources will proceed with the following plan in the weeks ahead.

Continue Reading

News Briefs

News Briefs

| February 1, 2013 | 0 Comments

Send announcements for Soldiers and civilian employees to
community@hawaiiarmyweekly.com.

Continue Reading

Testing Pono: Three P’s should guide all customer interactions

Testing Pono: Three P’s should guide all customer interactions

| January 18, 2013 | 0 Comments

During the past two weeks, the U.S. Army Garrison-Hawaii community’s normal routines have been disrupted by the Macomb Gate closure, major road construction projects and several unscheduled power outages.

Continue Reading

News Briefs

News Briefs

| November 21, 2012 | 0 Comments

News briefs for Soldiers and Department of the Army civilians.

Continue Reading